Heaven's Best Lancaster, LLC

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FAQ’s

Heavens Best Lancaster PA Top Wood Floor Clean Detailing Shine

How long will it take to clean my carpet or upholstery?
30-45 minutes per room or area is an estimated time, and can vary significantly depending on the amount of furniture, how dirty the carpet or upholstery is, and necessity of spot removal treatments.
How long will it take for my carpet or upholstery to dry?
It typically takes about 1 hour for your carpets to dry. Usually the first rooms we clean will be dry by the time we leave. Drying time for a carpet, however, is regulated by the humidity and air flow in the room. If the relative humidity is high, drying time can be longer than one hour. In these situations, air conditioning or heat will help speed the process.

Drying time for upholstery is very difficult to predict. Not only do the above mentioned environmental issues impact the drying time, but the type of upholstery material will have a significant effect as well. As a general rule, expect most upholstery to take up to 24 hours to dry.

Will the cleaning agents used harm my children or pets?
Our cleaning solution is water based and completely safe for children and pets. Some of our stain removal and disinfectant products may contain more aggressive agents which children or pets should stay away from while they are still wet. As a general rule, keep your children and pets from lying or playing on damp carpet or upholstery.
How long do I have to wait after cleaning to let my children or pets on the carpet or upholstery?
The carpet may be walked on with complimentary booties, clean feet, or socks while damp. Activity on the carpet should be limited to foot traffic until the carpet is dry.

The upholstery should be allowed to dry completely before returning the cushions and pillows to their usual places.

Do I need to vacuum before you arrive?
No. As a part of our cleaning process, we will vacuum your carpets
Do I need to move my furniture before you arrive?
No. We’ll move sofas, chairs, and end tables when possible, then return the items to their rightful places. We refrain from moving items that we may damage, including entertainment centers, electronic equipment or computers, display cases, china cabinets or bookshelves. We also do not move heavy items such as pianos or pool tables, or items such as beds and dressers where there is simply no place to put them.

Please be sure to have all small items such as waste baskets, magazines, shoes, toys, etc, up off the area before we arrive. Pinning up your full length draperies so they will be at least 6 inches off the floor is helpful.

Do I have to be home while my carpet is being cleaned?
It is not necessary for you to be home while your carpet is being cleaned because our cleaning technicians are thoroughly trained professionals you can trust. In order to provide the best possible cleaning, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet. Point out to your technician, or mark with notes, the spots or areas which may need special attention.
What methods of payment do you accept?
We accept checks, cash, and all major credit cards (VISA, MasterCard, American Express, and Discover). Payment is due upon completion of services.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that leads to your dissatisfaction. We want to keep you as a customer for life, and are committed to doing whatever it takes to satisfy you.

How long will it take to clean my carpet or upholstery?
30-45 minutes per room or area is an estimated time, and can vary significantly depending on the amount of furniture, how dirty the carpet or upholstery is, and necessity of spot removal treatments.
How long will it take for my carpet or upholstery to dry?
It typically takes about 1 hour for your carpets to dry. Usually the first rooms we clean will be dry by the time we leave. Drying time for a carpet, however, is regulated by the humidity and air flow in the room. If the relative humidity is high, drying time can be longer than one hour. In these situations, air conditioning or heat will help speed the process.

Drying time for upholstery is very difficult to predict. Not only do the above mentioned environmental issues impact the drying time, but the type of upholstery material will have a significant effect as well. As a general rule, expect most upholstery to take up to 24 hours to dry.

Will the cleaning agents used harm my children or pets?
Our cleaning solution is water based and completely safe for children and pets. Some of our stain removal and disinfectant products may contain more aggressive agents which children or pets should stay away from while they are still wet. As a general rule, keep your children and pets from lying or playing on damp carpet or upholstery.
How long do I have to wait after cleaning to let my children or pets on the carpet or upholstery?
The carpet may be walked on with complimentary booties, clean feet, or socks while damp. Activity on the carpet should be limited to foot traffic until the carpet is dry.

The upholstery should be allowed to dry completely before returning the cushions and pillows to their usual places.

Do I need to vacuum before you arrive?
No. As a part of our cleaning process, we will vacuum your carpets
Do I need to move my furniture before you arrive?
No. We’ll move sofas, chairs, and end tables when possible, then return the items to their rightful places. We refrain from moving items that we may damage, including entertainment centers, electronic equipment or computers, display cases, china cabinets or bookshelves. We also do not move heavy items such as pianos or pool tables, or items such as beds and dressers where there is simply no place to put them.

Please be sure to have all small items such as waste baskets, magazines, shoes, toys, etc, up off the area before we arrive. Pinning up your full length draperies so they will be at least 6 inches off the floor is helpful.

Do I have to be home while my carpet is being cleaned?
It is not necessary for you to be home while your carpet is being cleaned because our cleaning technicians are thoroughly trained professionals you can trust. In order to provide the best possible cleaning, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet. Point out to your technician, or mark with notes, the spots or areas which may need special attention.
What methods of payment do you accept?
We accept checks, cash, and all major credit cards (VISA, MasterCard, American Express, and Discover). Payment is due upon completion of services.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that leads to your dissatisfaction. We want to keep you as a customer for life, and are committed to doing whatever it takes to satisfy you.